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Politica de privacidade

Politica de privacidade

1. Introduction

At DUAS PONTES LDA, we are committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website http://www.hopstays.com (‘the website’).

2. Data Controller

  • Name: DUAS PONTES LDA
  • VAT Number/Tax Number: PT516446762
  • Address: Rua Do Bonjardim, 922, 4000-121 Porto
  • Telephone: +351 964 250 049
  • E-mail: info@hopstays.com

3. Personal Data Collected

We may collect and process the following personal data:

  • Contact information (name, address, email address, telephone number).
  • Booking information (arrival and departure dates, number of persons).
  • Payment information (credit card details or other payment methods).
  • Additional information that you voluntarily provide when you contact us.

4. Purpose of Processing

We process your personal data for the following purposes:

  • To manage and confirm your holiday rental bookings.
  • To process payments and billing.
  • To communicate with you to provide you with information about your booking.
  • To send you commercial information and promotions, provided you have given your consent.
  • To improve our services and the user experience on the Website.

5. Legitimation of the Processing

The legal basis for the processing of your personal data is:

  • The performance of a contract to which the data subject is a party, or for the implementation at the data subject's request of pre-contractual measures (bookings and payments).
  • The data subject's consent (sending of commercial communications).
  • Compliance with applicable legal obligations.

6. Recipients of Personal Data

We do not share your personal data with third parties, except in the following cases:

  • Legal obligation.
  • Service providers who act as processors and who provide adequate data protection guarantees (e.g., payment services, web hosting services).

7. International Data Transfers

Your personal data will not be transferred to countries outside the European Economic Area (EEA) without adequate safeguards and in compliance with applicable regulations.

8. Data Subject Rights

You have the right to:

  • Access your personal data.
  • Request rectification of inaccurate data.
  • Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Request the limitation of the processing of your data.
  • Object to the processing of your data.
  • Request the portability of your data.

You can exercise these rights by sending a written request to info@hopstays.com or to Rua Do Bonjardim, 922, 4000-121 Porto.

You also have the right to lodge a complaint with a supervisory authority.

9. Data Security

We implement technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

10. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

11. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be posted on the Website and, if significant, we will notify you by email.

12. Contact

If you have any questions about this Privacy Policy or how we treat your personal data, please contact us at info@hopstays.com or at Rua Do Bonjardim, 922, 4000-121 Porto.